Welcome

We are really looking forward to welcoming you to Heart of the Wye.

We hope this little book helps you prepare for your stay and answers some of the questions you may have before you arrive. It has been created to give you clear, useful information so you can relax and look forward to your time away.

Inside, you will find details about what to bring, how to find us, what you will find when you arrive, and how to make the most of your stay.

If anything is unclear, or if you have any questions at all before you arrive, please feel free to get in touch. We are always happy to help.

We look forward to welcoming you very soon.

Essential Information

Check in 4pm-8pm

Check out 10am

Closer to your stay we will ask you to let us know your estimated arrival time. If you need to share this with us sooner, you can reply to your confirmation email or contact us by phone or message.Where to go when you arrive:

Check in Location

Head for postcode HR3 5HQ. You will follow the road until you see our cottage on the left. Turn left as if entering the driveway and park at the back of the house. When you reach the back door, you will see a ring doorbell on a green post. Press it to let us know you have arrived and we will come out to welcome you.

We will give you a brief walk around the site, show you your accommodation and answer any questions you have.

There is space to park up to two cars per yurt. There are no electric vehicle charging points on site.

Walkers Cottage

Entrance

Campers Parking Entrance

What Is Provided

We want you to feel comfortable and well looked after during your stay. Here is what you will find when you arrive.

In your yurt

Fresh bed linen and pillows are provided for your stay.
Each guest will find a towel robe to use during their time here.
There is comfortable seating and cosy furnishings.
Battery packs are provided to power the lighting, charge devices, and run the electric blanket on the double bed.
Extra blankets are available if you need them.
Two hot water bottles are provided in each yurt.
You will also find a complimentary supply of eco logs in your yurt for the wood burning stove for your first night.

Outside your yurt

Each yurt has its own outdoor seating area and covered picnic table.
There is a small kitchenette with a gas ring and griddle plate.
Basic barbecue and cooking utensils are provided.
Each fire pit has a grill that can be used for cooking over the open fire.
Firewood for outdoor fires can be purchased during your stay.

Kitchen

The shared kitchen is equipped with hobs and a microwave for preparing meals.
You will find cookware, utensils, plates, bowls, cups and glasses.
A kettle is provided along with tea and coffee and a small bottle of milk to get you going.
There is also a Lavazza coffee machine for you to enjoy.
Basic cooking condiments such as salt and pepper are provided.
Each yurt has use of a cool box and a shelf in the fridge.
Cleaning cloths and washing up liquid are provided for your use.

Bathroom basics

Toilet paper is provided.
You will also find eco friendly hand soap, hair shampoo, and conditioner.
Please remember to bring your own towels.

The Communal Hub

We are in the process of creating a new communal space for guests to enjoy during their stay.

This will be a relaxed indoor area where you can spend time together, especially if the weather turns cooler or wetter. The space will include comfortable seating, dining tables, and a projector with a small speaker for cosy evenings.

You will also find board games and books to borrow, a darts board, and space to sit, chat, read, or play.

There will be a small selection of homemade chutneys and jellies made from fruit from our orchard, which you will be able to buy if you would like to take a taste of Heart of the Wye home with you.

We hope this space becomes somewhere you enjoy spending time during your stay.

If you are unsure whether something is provided, or if you have any questions before you arrive, please feel free to get in touch.

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What to Bring

To help you pack and feel prepared, here are a few things we recommend bringing with you.

Essentials

Please bring your own towels.
Any personal toiletries you prefer beyond what is provided.
Any medication you may need.

Clothing

Comfortable clothes for relaxing.
Warm layers for the evenings.
Weather suitable outdoor clothing and footwear.
Flip flops or crocs can be useful for the showers.

Food and drink

Your own food and drinks for your stay.

Just in case

A torch can be useful after dark.
Power banks if you want extra charging capacity.
Slippers or cosy socks for inside the yurt.

Most importantly, bring what helps you relax and enjoy your time away. If you are unsure about anything, please feel free to get in touch before you arrive.

About Your Yurt

Your yurt has been created as a calm and cosy space where you can truly relax and slow down.

Inside, you will find a comfortable place to sleep, soft furnishings, and warm touches that make it easy to settle in and feel at home. The space is designed to be simple, peaceful, and welcoming, with everything arranged so you can unwind, read, talk, rest, or simply listen to the sounds of the countryside.

When the evenings draw in, your yurt becomes a particularly snug place to be. Gentle lighting, layered textures, and warmth create a space that feels comforting and restful after a day outdoors. It is a lovely spot to curl up with a book, share a drink, or enjoy a quiet early night.

Each yurt has its own private outdoor area too, giving you space to step outside, sit, breathe, and enjoy being surrounded by nature, whether that is in the early morning or under the evening sky.

We hope your yurt feels like a little retreat during your stay.

Showers and Bathroom Facilities

The shower and toilet facilities are dotted around the site, all within a short walk of the yurts.

There are two shower cubicles located on the site, along with one larger indoor shower room attached to the kitchen area. This larger shower room is well suited to families with younger children.

The toilets are arranged in the same way, with two smaller cubicle style toilets around the site and one larger toilet shed.

All facilities are kept simple, clean, and comfortable, with hot showers so you can freshen up after a day outdoors or start your morning feeling relaxed. Eco friendly hand soap, shampoo, and conditioner are provided.

A mirror is available in the larger shower room, and there are also mirrors inside the yurts, often at the dressing table.

We kindly ask everyone to be mindful that these are shared facilities and to leave them as you would hope to find them, ready for the next guest to enjoy.

As the showers are in separate buildings, many guests find it useful to bring flip flops or crocs and something warm to slip on in the evenings.

If there is ever an issue with the facilities during your stay, please let us know so we can sort it as quickly as possible.

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Fire, Stoves, and Outdoor Living

Fire is an important part of staying at Heart of the Wye and is something many guests enjoy using during their time here.

For everyone’s safety, please read this section carefully before using the stove or fire pit.

Each yurt has a wood burning stove, and each outdoor area has a fire pit. These are there for warmth and outdoor cooking, and we ask that they are always used with care.

When you arrive, we will show you how to build and light the indoor stove during your walk around the site.

Inside the yurt, only the eco logs provided or purchased from us should be used in the wood burning stove. Please do not burn outdoor wood, rubbish, or any other materials inside. Always make sure the stove door is closed when a fire is lit, and never leave it unattended. Please do not place any items on or around the stove, and keep the area clear at all times.

Outside, the fire pit can be used for warmth and cooking. Please only light fires in the fire pit provided. Children must always be supervised around fires. In periods of very dry weather extra caution must be taken and we may ask that outdoor fires are not usede will let you know if this applies during your stay.

If you are unsure about anything, or would like help, please let us know. We are always happy to help.

Purchasing fire wood

There are several ways to experience the cosy ambiance of a wood fire while staying at Heart of the Wye Glamping. We've recently added wood-burning stoves in the Yurt, and you'll find a small firepit right outside your private. Additionally, there's a larger communal fire pit at the bottom of the field, which is a favourite among exclusive hire groups

To purchase logs during your stay, you can either scan the QR code below, alternatively, you can leave cash in the yurt on your departure.

Bags of logs are £8 and include kindling and fire starters.

We also sell larger bundles of logs for the communal fire pit at £15 for a wheelbarrow load.

Cooking and Eating On Site

There are several ways to enjoy food during your stay, whether you are here quietly as a couple or on your own, or as part of a larger group.

Each yurt has its own outdoor cooking area, which is perfect for relaxed meals close to your space. Many guests enjoy cooking outside, whether that is a simple breakfast, something on the griddle, or using the fire pit to cook over the open fire.

You are also very welcome to use the shared kitchen, which gives you more space and shelter to prepare meals. This can be especially useful if the weather is cooler or wet, or if you are cooking more than one dish.

For guests staying together as a group, there are shared areas that make it easy to cook and eat at the same time. There is also a large outdoor gas barbecue available for group use, which works really well for shared meals.

For exclusive group bookings, it is also possible to arrange for a private chef to come to the site and prepare a meal for you. This can be a really special way to celebrate or simply relax and enjoy being looked after. If this is something you would like to explore, please get in touch with us before your stay.

Many guests enjoy a mixture of all of these options.

House Rules

To guarantee a peaceful, relaxing, and safe experience for all our guests, we ask that everyone adheres to our house rules. Further information can be found in our terms and conditions attached to the bottom of our website.

Noise and Behaviour

We reserve the right of admission. We only accept responsible campers that are considerate to fellow campers/guests and are respectful of the environment.
Please respect your fellow campers and keep noise to a minimum throughout your stay, and particularly from 22:00 and quiet from 23:00-08:00. Music players/radios must be kept to a reasonable volume and then switched off by 22:00. Please be considerate when making noise around the campsite past these hours, in particular areas which border neighbours’ property.
If you have exclusive hire of the campsite, music and noise must still be kept at a reasonable volume throughout your stay in respect of our lovely neighbours and quite rural site. Management reserve the right to ask you to turn music down or off at any time.
No fireworks, Chinese lanterns, guns, or weapons. There is a zero-tolerance policy to drugs.
Disorderly, disrespectful, or abusive behaviour will not be tolerated. We reserve the right to cancel your booking with immediate affect should this occur.
No day visitors are allowed on site.
No pitching of tents or marquees with out our permission.

Cleaning

Please remember that the showers, toilets, kitchen, main decking, and grounds are shared spaces. Please clean up after use and try to accommodate other guests. We will, clean the showers and toilets daily and take the recycling and bins away.
Leave your accommodation as you found it, i.e.: no litter or damage. To avoid excess cleaning fees, please make sure you take rubbish to the bin area (rubbish left in the wicker bins is acceptable) and clean any cooking equipment such as BBQ tongs. Excess cleaning fees will be charged at £25 per hour.
You must take large items of rubbish away with you i.e., cardboard, any home brought camping equipment etc. Only general food waste and packaging is to be disposed of in our bins.
Please do not use glitter in or around the site. It can be a nightmare to hoover up!

General Safety

Please do not lean or swing on the ropes outside the yurt or leave children unattended in these areas.
Guests are asked not to stand or jump on the beds.
Please ask all members of your party to keep to the paths including in the camping field. We want to maintain the long grass in this area. Suitable footwear should be worn around the site as there may be uneven ground, or sharp objects.
Whilst on Our land, you and any members of your party must not enter any buildings apart from the toilets/shower blocks and kitchen, or climb over any dry-stone walls, fences or barriers.
The safety of children is the responsibility of the supervising adults with them. Children should not be left unattended. Particular care should be taken around fires, livestock and in communal areas.

Fires

Under no circumstances should fires be lit anywhere except for the fire bowls and wood burners provided in the campsite. Further safety instructions can be found with the log burners.
Please take extra care around lit and cooling fires and under no circumstances allow children to tend these.
You are liable at all times for any fires, BBQs and other activities undertaken around the site.

Smoking

No smoking in permitted inside the tents or other structures.
We can provide ashtrays for outside on request.

Pets

Well behaved dogs are permitted on site in our pet friendly tents (Meadow and River),
Dogs must be kept on a lead at all times.
Please clean up after your dog. We can provide bags if needed.
Please let us know in advance if you are bringing your dog/s with you.

Livestock

We have a field directly next to the camping field with sheep in it, and while they are friendly, please do not feed or touch the animals.
Please make sure that if you open a gate, you close it.
Please keep dogs on lead in the surrounding farmland to ensure the safety and comfort of all livestock.
We keep bees, persons with bee allergies should be made aware of this and bring appropriate medicines/protections.

Breakages/damage

This is always a tricky one – accidental damage happens and so far, we have never charged for small breakages. However, we do reserve the right to do so and would ask that you let us know if an item has been broken. Before your stay commences, you will be required to pay a security deposit from which we have the right to claim for damages and excess cleaning (above and beyond our normal change over cleaning). The deposit will be reserved against the stored card before arrival. We recommend using a credit card if possible. This will be authorised on the day of check-in for the duration of the guest stay. We reserve the right to claim further compensation if the total cost of damage exceeds the amount in the security deposit. By making this booking you agree to pay any costs and fees incurred.
For exclusive group bookings, one security deposit will be required to cover the whole site. That person will be liable for any damage during the group.
Guests are responsible for the protection and safety of their personal property and the owners of Walkers Cottage shall not be responsible or liable for any damage or loss of property in the grounds or any part of the premises at any time.